The client
An established rental property management company responsible for a large residential portfolio.
Customer success | Rental property management
How a rental property manager handled water damage affecting 77 units across five floors without interrupting rental operations
Overview
The customer success story at a glance
The challenge
A pipe break affected 77 units across five floors, for a total affected area of 6,495 sq. ft.
The results
All 77 units were dried without demolition; 38 microbiological samples showed no evidence of mould.
The organization
Managing a major incident without taking a rental portfolio out of service
This customer is an established rental property management company in the Greater Quebec City area, owning and managing a portfolio of residential buildings.
For the manager of such a portfolio, a major incident affecting dozens of units at once cannot be handled unit by unit without risking prolonged disruption for tenants. The scale of the intervention required close coordination with the insurer and a method capable of treating many units in parallel.
The challenges
Water damage affecting 77 units across five floors
A large-scale pipe break
A pipe break on the sixth floor caused water damage that spread across five floors of the building, affecting 77 units, including corridors, bedrooms, bathrooms and kitchens, for a total area of 6,495 sq. ft. The scale of the incident required an intervention capable of treating many occupied units in parallel.
Rigorous documentation required by the insurer
Each unit required a precise assessment, documented humidity monitoring and, ultimately, microbiological validation to provide a complete file for the insurer and building manager.
The solution
How Assek dried 77 units in parallel without demolition
A large-scale deployment, unit by unit
Assek Technologies deployed its Secur-Air system across all 77 affected units. Axial fans, air injectors and flexible ducts were installed simultaneously in corridors and units. A humidity sensor was installed in every unit to track changes in the water content of materials in real time through the Secur software.
Complete microbiological validation
Once drying was complete, 38 microbiological samples were collected and analysed by Eurofins. The analyses showed no evidence of mould on the affected materials before the units were returned to service.
Services and technologies used
Water damage intervention
Emergency intervention adapted to the scale of the incident.
Non-destructive drying
Drying with Secur-Air technology.
Real-time monitoring
Humidity monitoring for each unit through the Secur software.
Assessment and microbiological validation
Detailed assessment, documented monitoring and microbiological validation.
The results
77 units dried and returned to service without demolition
A major incident managed without interrupting rental operations
All 77 affected units were fully dried without demolition. Residual moisture was confirmed below the 15% moisture equivalent (WME) threshold throughout the building.
Key results
units dried
Across five floors, covering 6,495 sq. ft. of affected area.
microbiological samples
Analysed by Eurofins, with no evidence of mould.
demolition required
Despite the scale of the incident.
moisture equivalent threshold
Residual moisture confirmed below this threshold.
Do you manage a rental property portfolio exposed to water damage, large or small?
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